Can't Get Into My Account

[Tey59]

I went to update my credit card information and when I went to sign in,  the code will only be sent by email which I don't have that email address anymore. 

[Tey59]

Thankyou. I sent a private message to CS_Agents

[Tey59]

No there isn't. 

[BKNS27]

@Tey59 

Once your account is suspended, you can’t have the 2FA code sent by text.

Meanwhile, you can purchase a voucher and dial 611 to make a payment and active your account from these locations:

•  
  Once you have Activated your account, you can have the 2FA code sent by text to update your CC.

[esjliv]

@Tey59  - was there an option to receive an SMS to your phone? Go that route.

[Handy1 · Accepted solution]

@Tey59  To change email you need supports help to regain access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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