Can not process payment

[SierraLarocque7]

My subscription ended today and I went to pay it, but it keeps saying that they "can not process your payment at this time". I have tried both online, on the app and via *611 on the phone. None are working. What do I do now?

[BKNS27]

@SierraLarocque7 

Dod you try calling 1-855-4PUBLIC? See if that works.

[hTideGnow]

hi @SierraLarocque7 wait an hour and try again using Incognito/private/secret mode on your browser 

Also, you can get a voucher from Shoppers drugs mart and dial *611 to load the voucher and reume service first 

[HALIMACS · Accepted solution]

@SierraLarocque7 

try clearing your system cache and cookies and use an incognito or private tab to access the site.

If you are  in a bind, you could also purchase payment vouchers available at many gas stations , 7-Eleven or Shoppers drug Mart and apply them using 611 or self serve.

Adding:  

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