Can not make phone calls or receive calls

[OHOHO]

Hi, I just got a new phone that uses a nano sim card, so I requested a replacement sim card. Then I used change sim card option in My Account. After that, my 4g network works, text message works, but I can not make or receive calls.  The only number I can call is  voicemail. Anyone knows what's going on?

Thank you 

[Moid_I]

@OHOHO are you able to make and recieve calls now? If you are still experincing problem with using service. Please verify SIM card number in Self-Serve. If the problem presists follow @Cyber instructions to contact us. 

Thanks 

[Cyber]

@OHOHO,

Are you an older client of Public Mobile (before January 27, 2015) ? If YES, you can ask support by calling *611 from your mobile phone.

If not, you have to send an email to Public Mobile.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Calling and Text Messaging"

  - Choose "Voice calls not working"

  - Choose "The problem affects all my calls"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

[OHOHO]

yes, several times, and also tried to take out the sim card and put it back in, still doesnt work.

[Cyber]

@OHOHO,

Did you try to reboot your phone ?