Can not make cellular calls

[hskhalon]

I am not able to make cellular calls from my number ########## and getting messages that I used my all minutes but I have unlimited calling plan. Please help. 

[Chalupa_Batman]

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@hskhalon wrote:

I am not able to make cellular calls from my number ########## and getting messages that I used my all minutes but I have unlimited calling plan. Please help. 

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Try turning on Airplane mode for 30 seconds and then turning it off. 

Try doing a hard boot. That means turn off your phone completely for 30 seconds and then restarting it. Not just a restart. Completely off for 30 seconds.

[softech]

@hskhalon iPhone would not be affected 

Please try Reboot phone and Reset Network Settings 

If you still unable to make calls, ask PM to re-provision the account 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

[hskhalon]

I am using now iPhone 14 max pro 

[softech]

@hskhalon 

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:
https://www.publicmobile.ca/en/get-help/articles/850-turndown

Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.