Can not loging and i can not recive income call

[KSA]

Hello everyone,

I am public mobile customer and I paid my bill until july/24/2023 on june/24/2023, but after that my unlimited minute call plan does not working, then i purchased new sim card to active true on my account to solve my calling problem but i can not login in my account.

So please, I am looking how can i solve my problem when i pain my bill.

[esjliv]

@KSA - what issue are you having logging into your account? 

Have you tried the FORGOT YOUR PASSWORD option: https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true

Or, the FORGOT YOUR EMAIL option: https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

For incoming calls...did you port this number to Public from another provider? And if you did, do you recall receiving an SMS text on the old provider's SIM card to approve the port? If you did not, then your port failed.

[BKNS27]

@KSA 

Try rebooting your phone by powering off the phone then back on and see if that works.

[KSA]

Hi thanks for your response,

I can call outgoing without any issues and sand or recive text and also use my data, the only problems are i can not recive incoming call and log in my account.

[esjliv]

@KSA - are you on an unlimited calling plan? If so, you should have no issues with calling. A new SIM card is likely not the issue solution. Are you receiving any messages when you go to make a call? Ensure you are dialing 1 in front of the 10 digit number.

EDIT, issues with incoming calls on new accounts could happen on failed ports/transfers from another provider. Did you port from somewhere else to Public in June?