Can not install eSIM after buy the subscription

[helenvoca]

Dear support,

I already bought an eSIM on web browser and the subscription $19 for 1G data.

I download the App for my Iphone. However I can active eSIM for my subscription follow the steps of your system.

Please help.

Thank you!

Thi Cam Tu, VO

[slusagm]

is that eSIM showing up on the phone? Go to Settings, them cellular and check

if it is there, just make sure it is set as Primary and set Turn on this line

While you are there , also make sure that old sim card or eSIM is disabled, for the old set , disable Turn on this line

[HALIMACS]

Hi @helenvoca 

I should start by saying your asking your question on a public forum.   We are not employees of public mobile , just other customers like you.

Try uninstalling and reinstalling the Public Mobile app and see if you can get things going that way.

If you require support assistance, here's how:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.