08-31-2023 08:41 PM
Hi,
I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.
Solved! Go to Solution.
08-31-2023 11:29 PM
Hi @mohammad-shamas , have you checked your subscription status in your online account, or have you called *611 from your phone? If still having trouble, you can reach out to a Customer Support Agent for further assistance.
Private Message a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST
Hope this helps.
08-31-2023 09:49 PM
tried reset all network?
or try the sim in another phone?
try 3G?
08-31-2023 09:47 PM
Yes I do
08-31-2023 09:08 PM
@mohammad-shamas Are you putting a 1 in front of the contact
08-31-2023 09:02 PM
No, I have been with public mobile since 2017
08-31-2023 09:02 PM
no error message. just beeps and call failing. No I am not on a plan with specific amount of minutes.
08-31-2023 08:44 PM
@mohammad-shamas wrote:I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.
Do you hear any type of error messgae when trying to make outgoing calls? Also, are you on a $15 plan that includes a limited amount of outgoing minutes?
08-31-2023 08:43 PM
Have you recently activated here and porting your number from another provider?
Did you reply "yes" to the port authorization request?