Can I transfer from SIM card to E-sim?

[Cheetah75]

Hi I am a new customer and paid for my new service and Sim card 2 days ago. I just saw that my phone can use a E-sim. Is it possible to get the E-sim still since it was free?

And of course I paid for my new service and with the Canada Post strike+The Holidays rush who knows when I will actually receive the SIM card in the mail... I don't want to have only a few days/or a week only left to the subscription I paid for 2 days ago...

Please help me 🙏 🙏 🙏 

Thanks in advance 

[hairbag1]

@Cheetah75 

rest assured...your new Public Mobile account isn't actually activated until you do so. Your 30 days haven't started yet...not until you successfully activate the new account.

[Cheetah75]

Thank You very much!

I just sent them a message and now waiting for their response. Hopefully they will be able to help me get this issue fixed. 

Happy Holidays to You and your Family!

[Cheetah75]

Thank You very much! I will do that and hopefully will be able to resolve this issue! 

Happy Holidays to you and your family!

[Handy1 · Accepted solution]

@Cheetah75  Yes but because you haven activated yet you will need support help to sim swap it to eSIM for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

Since you account is not completely setup yet, you need PM to help to make the switch 

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437