Can I transfer credit available to another line or open a second line in the account?

[Purplelily]

I have done some research and those old discussions back 2016-2017 says NO to either

I am planning to port out as Koodo offered a better plan with hardware tab option. but I do have 25 referral credit sitting in the account. Can I transfer to my family member's account or can I open another line under this account to use the credit???

thanks,

[Zhuoyu]

@PurplelilyThe answer is NO. If people are allowed to do this, someone may take advantage of this policy by activating a lot of new phone numbers during the $25 referal promotion and then transfer all the balances of these new numbers into one account. 

[Purplelily]

Thank you and I will try...........

[ShawnC13 · Accepted solution]

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@Purplelily wrote:

I have done some research and those old discussions back 2016-2017 says NO to either

I am planning to port out as Koodo offered a better plan with hardware tab option. but I do have 25 referral credit sitting in the account. Can I transfer to my family member's account or can I open another line under this account to use the credit???

thanks,

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I would contact the mods and ask.  As you are going to a sister company and trying to give this to a family member they maybe able to do something for you.

[computergeek541]

Transfering balance to another customer would strictly be on a goodwill basis and could only possibly be done by the moderators.  You can ask but it really depends on who you get to look at your request and if they can or are willing to do it. YMMV.  You can ask.

As for opening up another line in your account to use up the credit:  sorry, but absolutely impossible.  To elaborate further and as to not provide such a blunt answer, when you port your phone number out, the Public Mobile account automatically closes and any balances are forfeited.  There is also no way to have 2 lines active in a single Public Mobile account, so there also would be no way to use the credit up by doing that.