09-10-2018 07:28 AM - edited 01-05-2022 01:44 AM
Hello, i had activated my sim card and i can make calls but i am unable to receive calls . What i have to do? Thanks
09-10-2018 04:55 PM
@Chanderp wrote:Hello, i had activated my sim card and i can make calls but i am unable to receive calls . What i have to do? Thanks
The Canadian Wireless Telecom Association (CWTA) says that carriers should aim to have number transfers completed from one wireless carrier to another completed within 2.5 hours and within 2 business days for a landline (or VoIP line) to wirelsss carrier. If it has taken considerably longer than that, contact the moderators as talked about earlier.
In the meanwhile, you can keep using the service from your old carrier to make sure thatyou don't miss your incoming phone calls and messages.
09-10-2018 10:12 AM
When contacting mods ensure you give porting info if it is a porting related.
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
09-10-2018 07:40 AM
Did you port over your old phone number? If so, it can take a day or so for the port to complete.
If it has been longer than that, you should contact the Moderator Team so that they can fix it.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437