Calls

[BigE1972]

I switched to a new plan today and now everything is working but I can't call out? Says I'm not connected? Also incoming calls all say Private caller now? I tried restarting phone but still no luck.

[BKNS27]

@BigE1972 

What is the make and model of your phone if you don’t know how to Reset the Network Settings?

[BigE1972]

Yes I just switched plans. Also trying to submit a ticket but keep getting a 404 error?

[Dunkman]

@BigE1972 

Toggle airplane mode on, then off. 

You could also try a network reset of phone. This would erase any saved Wifi password settings.

If still not working, you will need to contact customer service agent. Either via ticketing or private messaging. 

[hTideGnow]

HI @BigE1972 

you just change plan and not new activation, right?

try your sim card in another phone.  Also try Reset all networks

If same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437