Calls won’t go through

[Kathvan]

New customer for Ca/US/Mex   Plan. I just signed up. But can’t make phone calls. 

[hairbag1]

@Kathvan 

did you successfully activate your new Public Mobile account ? Are you trying to port your old number in to your new account ? If so, was that done successfully too ? added...does messaging and data work as expected ?

[hTideGnow]

hI @Kathvan 

what phone do you have?  you are activating with physical sim or esim?

Try reboot the phone first, then try Reset network settings. 

Check the phone status bar to confirm if the sim connects to the PM network at all, check if data work

if same, then submit a ticket with CS Agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage