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Calls randomly dropped or if somebody calls me, sometimes they get number not in service

Great Neighbour / Super Voisin

Hi, Ever since getting on public mobile (about 3 weeks now) I've been experiencing issues, My wife tried to call me and was getting number not in service. I also have had dropped calls, today at around 3 mins call  ended. I had another day where twice at what seemed to be exactly 12 minutes it ended.

never had this issue on koodo.


Great Neighbour / Super Voisin

Honestly cannot really say so. I don't get many calls or make calls. I've had a few drop out. on reddit people are complaining of the same issue. and or when people call you it keeps saying your numbers not even in service. 

Great Citizen / Super Citoyen


Did they resolve your issue?

Great Neighbour / Super Voisin

Thanks guys, I made a ticket, see what they say.

Deputy Mayor / Adjoint au Maire

@Octane - Please try 3G or reset network settings * You will lose all connected bluetooth and wifi devices *

If not, please contact CS_Agent:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Mayor / Maire

Please create a ticket and ask your network on their end be manually reset.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  Type: Customer Service Agent





IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 


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