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Calls drop

Great Neighbour / Super Voisin

Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is still doing it. Not sure what the problem can be.


Great Neighbour / Super Voisin

Been experiencing the same issue. I have an iPhone 13 Pro Max. 

Great Neighbour / Super Voisin

Hi  hTideGnow

I am in the Kitchener / Waterloo / Cambridge area.

I have already opened a ticket and so far I was advised to try my SIM card in a diferent phone, which I will do shortly, as soon as I can get my hand on another device.


Mayor / Maire

HI @ErikG 

there were some reports of similar problem this week.  May I know which area you are at , like city?

I think support agent can check if any problem, please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:        

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