Calling out or answering calls

[Hockeymom77]

I try to call out and I get please try your call again or I get person you are calling is unavailable please try later. When I get a call and try to answer it it drops the call.   Why?? It's frustrating as my husband is trying to call me and call drop.

[Hockeymom77]

I contact support waiting to hear back

[Sansan]

Is today your Renewal date? If the payment wasn't taken out for whatever reason on the Renewal date,  you must make a manual payment yourself. 

Did you verify that your registered account is not expired or some other issue? You'd have to sign in and check.

[slusagm]

@Hockeymom77 

login My Account and you should see a button Pay and Resume Services now button, make the payment there

or you can use this link
https://myaccount.publicmobile.ca/en/account/payment/funds/card

in case the payment does not go through,  you can buy voucher from Shoppers Drug mart and then load voucher to resume service

[Hockeymom77]

It's not my phone. PM hasn't taken my payment out and I'm sitting here waiting with no phone service.. very frustrating as my husband has to commute for work and nothing goes through

[Hockeymom77]

They haven't taken my payment even though the money is there in my account. They are slow with taking my payment. I'm sure my husband is flipping out right now.

[hTideGnow]

hi @Hockeymom77 

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City.   Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted with no 3G voice service at all
On the other hand,  if the phone has 1900 Mhz,  or it is a Canadian/US model,  it likely won't be impacted as much but the voice calls quality might still degraded
https://www.publicmobile.ca/en/get-help/articles/850-turndown

[slusagm · Accepted solution]

what phone do you have?  try Reboot phone and Reset network settings first