04-08-2019 06:43 PM - edited 01-05-2022 04:14 AM
04-18-2019 11:53 AM
@Russell any updates??
04-11-2019 12:58 AM
@Russell wrote:When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan
This could be same glitch that causes long distance error message and call cannot be made for a local call. Try lost/stolen trick in self serve and the turn service back on. Other than that, something is wrong on other end and you have to get moderators to fix it.
04-10-2019 02:19 PM
@Dylan3 wrote:I suggest speaking to public mobile staff about this as they can help you
@Russell before you do that, I'd recommend you try what @Alex888 posted. If that still doesn't work, then do reach out to the moderator team for assitance. You can learn how here: How to Get Help - Community
04-10-2019 01:15 AM
I suggest speaking to public mobile staff about this as they can help you
04-08-2019 07:11 PM
04-08-2019 07:10 PM
@Russell wrote:When i call a cell phone things work fine but when i call a land line iget a message that calls are not enabled on my plan
Try the lost/stolen phone trick to re-provision your plan features.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.