10-22-2019 09:18 AM - edited 01-05-2022 07:40 AM
I just bought the Canada & US calling addon ($8).
In self-serve, it's in the home page, so I know for sure that I bought it.
But when I call the number, it says I don't have a addon
I am calling like this: 011 - 1 - Land Phone Number
Should Puerto Rico be working? Do I have to wait?
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10-23-2019 06:53 PM
@saeliux You should be able to call Alaska too.
10-23-2019 06:48 PM
Thanks. I had it refunded and got the other addon instead and it worked. I am guessing Alaska wouldnt work then.
10-22-2019 09:23 AM - edited 10-22-2019 09:36 AM
10-22-2019 09:22 AM - edited 10-22-2019 09:25 AM
@saeliux wrote:I just bought the Canada & US calling addon ($8).
In self-serve, it's in the home page, so I know for sure that I bought it.
But when I call the number, it says I don't have a addon
I am calling like this: 011 - 1 - Land Phone Number
Should Puerto Rico be working? Do I have to wait?
@saeliux You purchased the wrong add-on. In order to be able to call Porto Rico you need the 400 minute International add-on for $15.00 and not the Canada & US calling addon ($8).
400 International Long Distance minutes
Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.