Call Forwarding Lost

[Ranahan]

Hi,

I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.

Please advise.

[Ranahan]

Thanks everyone for your feedback. I did set it to unconditional forwarding, which still broke. So perhaps I will escalate this to CS_Agent.

[Sansan]

@LitlLdy I fully agree with you.  If that was the case where they can fix if asked,  then same thing with these SMS issues. Which they haven't figured it out yet . Less tickets,  less people leaving.

[LitlLdy]

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@Sansan wrote:

@Ranahan call forwarding has been "broken" for a long time now with no news of a fix. They are aware.

Only unconditional forwarding available. 

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@Ranahan  , unfortunately the introduction of VoLTE on Public Mobile broke call forwarding!

Call forwarding works for me but only due to (on 3/1/23) I had to submit a support ticket to get CS_Agent to escalate it to get tech support to fix it. No issues at all for me since.

Edit: This had been an ongoing issue for some time now. I would think that due to they can fix it when we submit a support ticket to them asking for call forwarding to be fixed on their accounts that they could fix it for everyone all at once which in turn creates a lot less support tickets!

[will13am]

@Ranahan , I believe universal forwarding still works.  

[Sansan]

@Ranahan call forwarding has been "broken" for a long time now with no news of a fix. They are aware.

Only unconditional forwarding available.