CSA Complaint

[Pike]

Attempting to raise a concern with an experience with PM CSA however the replies are from THAT same CSA. It's genuinely hilarious the ticket system is that poorly implemented, One would imagine any tickets opened in regards to an experience with PM would just default to a second CSA for confidence. 

Would love to speak to a Supervisor directly at this point, going through the AI chat is not only tedious but a huge annoyance

[Pike]

Which is typical procedure, yes.

However that doesn't accomplish much when the CSA is not only refusing to escalate and giving excuses as to why they can't, they're refusing to assure me it will be escalated when a Supervisor is available. 

Literally every CS job I've worked has had a Supervisor available. If for some strange reason one of 10+ Supervisors weren't available, there was a queue that you would put customers into for followup from Supervisor at a later date

[hTideGnow]

hi @Pike 

the only way to escalate the issue is to reply the CS_agent and ask him to pass it to a supervisor