CS_Agent

[Maria1936]

Help please with my account

[hTideGnow]

hi @Maria1936 

if you need to keep your phone number, leave your account active first.  Join your new carrier and request porting your number.   After your number is ported, your account will be closed 

if you do not need your number, then you just need to login My Account, go to Payment, Manage Subscription and turn off Subscribed.   PM will not renew your account after your current cycle, and your account will be suspended and closed eventually

[Maria1936]

I need to cancel  my account

[hTideGnow]

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@Maria1936 wrote:

Help please with my account

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hi @Maria1936 

what exact help you want? tell us more and maybe we can help without you waiting for support agent to reply

[Chalupa_Batman]

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.