Hey @Cranford4141
To be honest, yes, I'd contact a CS Agent with the link below. However, if you ask them to send another, it could take another 3-4 weeks in the mail. I'd strongly suggest contacting your local Telus stores to see if they have one in stock for $10 or purchase one off of Amazon for $4.99. If you chose to go this faster route instead, don't worry about the cost. First, inform the CS Agent you didn't get it. Tell them you're not willing to wait another 3 weeks to get it that you'll either do one of the two suggestions I've made. Then they will tell you to show them proof of purchase and they will credit your account the funds you paid for the card. I only say this cause this new $34 x 3 month offer is really good and I'd hate to see you miss it.
