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CS_Agent working hours

The1
Good Citizen / Bon Citoyen

Hi

Does anyone know what are the working hours of CS_Agent ?  Are they volunteers ?

I'm new to community and sent a request to CS_Agent for over 1 hour and got no response.

Thanks

 

10 REPLIES 10

The1
Good Citizen / Bon Citoyen

I told you I dont want to be rude.... as Mayor, can you do something about it ?  How does this community help work ?

Handy1
Mayor / Maire

@The1  that’s funny agent that changed my plan changed a second line for me I just had to give them proper info to confirm the account and did both at same time 

The1
Good Citizen / Bon Citoyen

Since you are mayor, I should listen to your advice ?.... rules of the community ....

48 hours from now the plan change I want to make will not exist... LOL   They told my dad this afternoon they will change the plan for me but I had to request from my account...

Hi @The1 

don't feel rude, you have something and need to get resolved.  If your last message was over 2 hours, then message them again

Handy1
Mayor / Maire

@The1  Note it usually doesn’t take that long to get a reply from agents but in rare busy times it can take up to 48 hours . I would not keep submitting tickets until if 48 hours passes otherwise you risk getting your ticket getting shuffled back down to the bottom of the Queue and wait longer 

The1
Good Citizen / Bon Citoyen

I messaged twice already.  I dont want to be rude.   

hi @The1 

I don't see you done anything wrong.  But you checked your Community inbox?

if really no reply, then message them once more  Still 3 more hours to go before they close for tonight

The1
Good Citizen / Bon Citoyen

Over 3 hours now with no response.  I messaged CS_Agent twice for a plan change.  Am I doing something wrong ?

Handy1
Mayor / Maire

@The1  9AM -10PM  EST 7 days a week 

hTideGnow
Mayor / Maire

hi @The1 

9am to 10 PM ET, 7 days  a week

they usually reply within 2 hours.  Check Community inbox for their reply.  If waited longer than 3 hours, please message them again 

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