CS_Agent bots

[AngryCustomer2]

Hello people!

Has anyone gotten help from a genuinely human CS_Agent? Today I spent hours trying to get answers only to finally realize they can only give canned responses - almost no recognition of the content of my messages.

I don't think this was always the case - this company seems to have changed recently.

[AngryCustomer2]

If self solutions are not allowed, how does one indicate a solution (explanation, follow-up) to one's own problem? I appreciate your response, but it was incomplete - CS_Agents clearly are relying heavily on automation (several replies I got from them contained identical text) and it took repeated questions to get them past that.

[computergeek541]

self solution removed

[AngryCustomer2]

It took repeated nagging but eventually I got an honest response. The CS_Agent polite PR was very inefficient and infuriating, like talking to a machine. The Replies I got here were much better - thank you!

[slusagm]

@AngryCustomer2 

did you open ticket or message them? once you have the ticket, a human will messaage you back

If Chatbot keeps you in circle, use this link to message 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@AngryCustomer2 wrote:

Has anyone gotten help from a genuinely human CS_Agent? Today I spent hours trying to get answers only to finally realize they can only give canned responses - almost no recognition of the content of my messages.

I don't think this was always the case - this company seems to have changed recently.

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All customer support agents are humans.  While some information may be re-used or they have some pre-scripted messages as starting points, responses from CS_Agent are not automated.