CS_Agent Reply

[MANNYD]

How long does CS_agents takes to reply to private messages ? 

[ORNGNBLK]

@MANNYD  usually only 2-3 hours at most, but only during the hours of 9am -10 pm eastern time. 

[hTideGnow]

hi @MANNYD 

usually within 2 to 4 hours

check Community inbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but if you already waited long, since it is late, I suggest you to send them another message tomorrow morning and your issue would likely be all taken care of before end of day tomorrow 

[Genuine]

they say 2-4 hours