@CS_Agent. Number chaned no notice

[mariabaura]

I transferred my old phone number  to public mobile 2 weeks ago and was working fine until today when my number changed to a random number without any notice.

[hairbag1]

@mariabaura 

there's a number you can call to get port assistance, but I can only send it to your Community in box....

[hairbag1]

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@mariabaura wrote:

Thank you so much. Ive been trying to. I wished they had a number i can call. 

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There are no numbers to call...you must start the process of getting Customer Support to help you.

[hairbag1]

@mariabaura 

is there someone else who has access to your account ? The only way a number can be changed is if you or someone with access to the account changes it for you. Now you'll have to get Customer Support involved...click the orange chat bubble on lower right side of page to start the process. 

[mariabaura]

Thank you so much. Ive been trying to. I wished they had a number i can call. 

[mariabaura]

My number suddenly changed today. How do i get my old number back?!

[DarkKnight_1000]

@mariabaura 
You’ll need to contact a Customer Support Agent about this. Since it was working fine for two weeks, only they can properly look into it and resolve the issue. Tagging them isn’t as effective as sending them a direct message.

You can message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Then check your inbox for their reply (usually within 2–3 hours after they open at 9 AM tomorrow) here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage