CONFUSION

[Aris]

Hi I am a regular customer  with automatic payment but today I received that   my plan was not renewed because of non payment.

Can I please know what know what is going on?

[Mary_M]

Hey @Aris

Everything on your account is active and functional 🙂 Please refer to my private message for more info.

Cheers,

Mary

[Luddite]

Please log into your account:

1. On the first page can you see Account Status: Active

2. Click My Rewards: does it show you still owe some money

3. Click View Payment History: can you see an automatic top up

Also, check your credit card to see if a payment was taken.

You cannot call customer service unless you joined PM before Jan 27/15. Did you?

Don't give up. We will do our best to help you.

[Aris]

non

[Aris]

thanks

[Aris]

Who can really me in such a situation?

[Aris]

I called the customer service but they couldn`t help me.

[Aris]

non my phone is suspended

[Luddite]

Is your phone still working?

[Jafakin]

Never post your number or personal information. I had this problem as well but was still able to use my phone. It might be a delay of the site. Mines went away the next day.

[CaNuCk07]

@Aris for privacy reasons be sure to remove your number from these posts.

[birkykid]

Hi, could it be an error with the credit card? Have you looked into all the possibilities? 

[bryanbreguet]

Hi,

Please do NOT post your personal phone number here. Either tag (like I did here below) or Private Message the moderators here. I strongly suggest you edit your post.

@Shazia_K @Mary_M @Saray_O

[imcphers]

@Aris

You should edit your post and remove your phone #, this is a public forum.

When you log into your account - did a transaction take place?