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CHANGED PHONE NUMBER

GRachel
Great Neighbour / Super Voisin

I CHANGED MY PHONE NUMBER AND NOW MY DATA DOESN'T WORK. PLEASE HELP.

4 REPLIES 4

Stews
Good Citizen / Bon Citoyen

Is it a iphone?  Go to your settings, scroll down to your browser, for example chrome and make sure the data switch is turned on.  Do the same if your browser search engine is set for yahoo, bing or something else. 

hope that helps.  

will13am
Oracle
Oracle

@GRachel, changing phone number should not affect data.  Carefully look through the account to make sure that everything looks in order after the number change.  As suggested, reboot the phone and if symptoms persist, report back and we will think of other suggestions in the mean time. 

smp99
Deputy Mayor / Adjoint au Maire

Did you confirm by logging into your account that your account is active and you have not used all of your data allotment 

srlawren
Retired Oracle / Oracle Retraité

@GRachel first of all, please find the caps locks key on your keyboard.  All caps is considered yelling online and is impolite.

 

To your issue:  have you rebooted your phone since making the change?  If not, please try that. 


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