Broken Phone

[Nolan123422]

Broke my phone and have no way to get sms access code but get asked for it for everything on the app. Sat in chat que for 2 hours just to get reset to start. Any ideas?

[CSA_PM]

Hello @ Nolan123422,

Please check your inbox. An agent is waiting for your reply.

[Nolan123422]

Sent a agent a msg 3 hours ago still no responce

[Chalupa_Batman]

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@Nolan123422 wrote:

My phone broke and I can access eversafe id. I cant get voice mail or sms. It doesnt give me an option for email verification. Ive sat in Que multiple times and keep getting kicked. I genually have no clue what to do.

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You need to reach a CS Agent to resolve it.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Nolan123422]

My phone broke and I can access eversafe id. I cant get voice mail or sms. It doesnt give me an option for email verification. Ive sat in Que multiple times and keep getting kicked. I genually have no clue what to do.

[Nolan123422]

It will literally not give me any other option other than sms. Also how could  i get a voicemail when my phone is broken?

[Sansan]

Try sending the code again and chose voicemail or email options.

If you know your phone password just pick up vm from another phone.