Bought a new eSIM to fix iOS26 issues and still not working

[Mr30]

I have an iPhone and since updating to iOS26 my iMessage and FaceTime will not activate.   I followed the directions of the forum posts that said “solved” and bought a new eSIM, installed d it and reset network settings.  However iMessage and FaceTime still will not activate.   

Any advice? How do I talk to PM support and/or get a refund for the new eSIM as it didn’t fix the issue.  

[Mr30]

Following a lot more strategies with CS-Agents, I realized today the issue for me was iOS again based on this post: 

https://support.apple.com/en-us/125367

Once I removed an old SIM card, iMessage successfully activated.   For others who have bought a new eSIM, make sure to delete the old ones that had been connected to your phone number. 

[Mr30]

I still haven’t heard back from a CS Agent since my message on Saturday and still no change in service.  Wondering if/how to elevate? Thanks.  

[Mr30]

Unfortunately this didn’t work either. 

[Mr30]

Thanks. Will try this.  

[hTideGnow]

hi @Mr30 

ask PM support agent to refresh your account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Mr30]

Unfortunately still not working.  It shows my phone number under “send” with a spinning/connecting symbol as it had before.  Phone number not listed under receive.  

[slusagm]

@Mr30 

i would try reregister iMessage this way:
 Settings -> Messages, toggle iMessage off, sign out of your Apple ID in the Messages settings, sign back into your Apple ID, then turn iMessage back on.
Restart your iPhone, ensure your phone number is correctly listed under Send & Receive, and confirm your Wi-Fi is on.

[hTideGnow]

hi @Mr30 

Settings->Phone-> My Number

[Mr30]

I’ve tried resetting network settings and it didn’t work.  I’m not sure where you mean for “remove the phone number”

[Chalupa_Batman]

---

@Mr30 wrote:

I have an iPhone and since updating to iOS26 my iMessage and FaceTime will not activate.   I followed the directions of the forum posts that said “solved” and bought a new eSIM, installed d it and reset network settings.  However iMessage and FaceTime still will not activate.   

Any advice? How do I talk to PM support and/or get a refund for the new eSIM as it didn’t fix the issue.  

---

To "reset" iMessage and FaceTime on an iPhone, turn both services off in the Settings app, then restart your iPhone, and finally turn them back on in their respective Settings menus.

If that fails, then log out of your apple ID on your phone, reboot and once back up, log back into your apple ID.

[hTideGnow]

hi @Mr30 

Try Reboot and Reset network settings and check if it helps.

if not, try this.  go to Settings and remove the phone number there.  Wait 15 mins and reboot the phone.  Then go back to the Settings menu to enter the phone number back to re-trigger iMessage registration