01-02-2017 05:50 PM - edited 01-04-2022 01:25 PM
Hello, I purchased a new unlocked Samsung Galaxy S6 Active model SM-G890A on ebay and I checked on willmyphonework.net and entered my IMEI number on the public mobile website which said that LTE should work on the device. This is a AT&T only phone but it was unlocked before purchase.
I seem to be stuck on 4G most of the time after changing the APN settings to the desired Public Mobile APN settings but it's still not connecting to LTE in Mississauga, Ontario. Randomly, it would show "4G LTE" beside my connection bar which would be slower than 4G.
When running a speedtest on 4G:
Ping: 25
Download: 12.65 mbps
Upload: 4.68 mbps
When running on 4G LTE:
Ping: 19
Download: 0.02 mbps
Upload: 0.04 mbps
The seller also stated that it is indeed compatible with LTE services with Public mobile in Canada so, i'm really at a loss on what to do.
I have a S7 Edge and it can auto connect to any LTE/WCDMA/GSM network but the S6 Active doesnt have a setting for that. This is what it shows:
Any help would be much appreciated, thank you.
01-04-2017 12:53 PM
Sometimes different phone companies disable certain frequencies on the radioes in their software for the phone. Before wiping your phone and loading a ROM (that's a pretty big process - I'm using a TMobile phone and haven't bothered with that) try this:
On your phone you can access the test menu by going to your phone dialer and calling *#2263#
It should immediately load up a program called "Service Mode". Go slowly in here, you can muck things up.
One of the options should be LTE Band Preference. It has a number beside it like [4] LTE Band Preference.
01-04-2017 11:26 AM
01-04-2017 10:40 AM
What did you change between yesterday and ?
01-04-2017 03:11 AM
01-03-2017 05:09 PM
@AstralRaven Glad to hear that there is at least some improuvement.. While LTE around 20 Mbps is what I am getting I would imagine that this is the speed in your area.
If you want to do more I hightly suggest what @Mofokid mentioned, Flash a canadian ROM that would make life easier.
Dont forget to accept as solutions once your problem is fully resolved
Have a great day
01-03-2017 10:31 AM
01-02-2017 09:38 PM - edited 01-02-2017 09:40 PM
You answered your question alread, "4G LTE" is LTE, the reason you're seeing "4G LTE" is because its using a at&t rom, if you had a telus phone it would show LTE not 4G.. You might want to think about flashing a Canadian provider rom to your S6, rogers should work with at&t phones.. your choice.
01-02-2017 07:19 PM - edited 01-02-2017 07:43 PM
Hello
While I am not sure why both Icones 4G and LTE are showing up in the same time I would suppose that its a software glitch. Since it is only supposed to show one and I know that on the AT&T software it will show WCMDA as 4G (while it is really just 3 or 3.5 G)
That would explain why at least it shows LTE for (real) 4G
But once you mentionned that the network mode is absent aka mising the LTE/WCDMA/GSM (auto connect ) option I was convinced that there is some kind of blocking software somewhere in their softwares to maybe discourage people from moving from them.
Anyway I would encourage you to take a full phone backup (if you have important data) and maybe do a factory reset, that should start showing the hidden options.
You can take a look at this if you want :
http://forums.androidcentral.com/samsung-galaxy-s6-edge/533283-s6-edge-network-mode-missing.html
Let us know what happens, and community members will keep an eye on the situation