Community

Ram14 · ‎08-07-2025

Referral bonus missing

funpig1 · ‎08-08-2025

Bonus are slow to show up in payment.

Check your Dashboard to see if you jave new referral for this month (but this can also be slow to update).

computergeek541 · ‎08-07-2025

@BKNS27 wrote:
@Ram14
If you gave out your referral code to a family or friend. You should have gotten an email “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more. View your Reward account”.
If you used someone referral code then as others have pointed out the time frame for it to be added into your account.

The notice that a customer has referred a new customer is not sent by e-mail. it's sent by text message.

BKNS27 · ‎08-07-2025

@Ram14

If you gave out your referral code to a family or friend. You should have gotten an email “Cha-ching! You just added to your Refer a Friend Reward-way to go. Keep referring to earn more. View your Reward account”.

If you used someone referral code then as others have pointed out the time frame for it to be added into your account.

hTideGnow · ‎08-07-2025

hi @Ram14

are you the one who just joined, if you are , then you need to wait 72 hours for it to show up. If you waited over 72 hours but still no sign of the $10, then PM support agent can help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

TheSterlinger · ‎08-07-2025

Did you refer someone or did someone refer you?

Bonus typically will be applied to new accounts within 72 hours. Has it been longer than that? Did you check the Available Funds tab on your account? If you were refered by someone, it would be reflected in that section $10.00.