@kenchappel
So let me get this straight....you were unsatisfied with virgin mobile and you shopped around and found public mobile's $35/2.5gb plan (3gb w/autopay) and without looking for any more info on how to save money or use a promo code or a referral code (?)you went to Wal-Mart and activated (did they give you a free sim card?)and went home joined the community and found out you missed out on 2gb of bonus plan data ( that you don't really need because otherwise you would have activated on the $40/5gb plan) so now you are disappointed?
Then to top it off you are given some advice to contact customer support and ask if they can add it anyways....which they might....but oh because you can't pick up the phone to do this but rather have to type out your request and wait maybe an hour for a reply you are going to throw up your arms and waste the money you already spent on a plan and just port out to your old provider that you were unhappy with in the first place?
Many of us have been in your shoes....all happy to escape their previous provider only to sign up and realize that you could have gotten a free sim card, I missed a free month promo by activating a day early....a far too long after activating I found out that even though I looked high and low for a friend with a referral code I could have private messaged a new friend on the community and asked for theirs and asked customer support to add it afterwards?!! Oh well.....I have no real complaints as I took the bull by the horns and referred my way to having two accounts with $0 bills. Don't look at your glass as half empty but as half full and make he most of it.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
