Bonus Data keeps dropping off

[Pollux68]

Anyone knows how to contact PM CSR? Back in May 2026 when PM offer PMDATA10, it was added to my acct. In Aug, it was dropped off and I contacted CSR then and got it fix. Again in 3 months, it disappear off my acct again. Anyone have the same issue or know a permanent fix to it? Thought it was offer as good for 24 months, not 3 months.

[Pollux68]

Thank you. I will check it out next cycle.

[softech · Accepted solution]

@Pollux68 

no worries, the 10GB is  there, it is just used up for this cycle, and it will show up again

The system is set to hide the 10GB for the current cycle once it is used up (and the system will start getting the data from your regular monthly data bucket)

when a new cycle starts, the 10GB for the new cycle will reappear and the system will first consume from there

again, no need to worry.  I have gone through this multiple times myself and can confirm you the data is still there and hidden by design whenever the 10GB for the current cycle is all used up