@kkwilliam
If you tried too many incorrect password, your account is locked out for about one hour. After one hour, you can try to reset your password:
https://selfserve.publicmobile.ca/forgot-password/
(Check your junk folder)
If not working, you will need to customer service agent (CSA).
You will need to contact customer service agent (CSA):
https://www.publicmobile.ca/en/on/chatbot. Type: I can't login. Follow the prompts to submit ticket.
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).
