Blackberry z30 call forwarding feature can not be disabled

[Mcca]

I had issue with my BB Z30 call forwarding feature always ON. I tried to turn off, then within two seconds it came back on. I also try to put in the call forwarding number as my public mobile phone number which I hope it goes to my voicemail, does not work. Googled similar issue, and most of the responses are to contacting the carrier. Anyone can help? 

[srlawren]

@Mcca since it worked with the iPhone, this is pretty clearly a phone issue and not something the mods can help with.  Unfortunately, I think your next step would be to do a factory reset.  Please make sure to back up any data you wish to keep that isn't already backed up or synced to a cloud service (e.g. contacts, text messages, photos, videos, music, documents, etc) and then perform the factory reset.

[Luddite]

@Mcca Pretty sure call forwarding is managed from your phone; it certainly is with my iPhone. The fastest way to contact the moderator team is via private message. 

Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

[Mcca]

@CS_Agent can you help on this case? Thanks a lot.

[Mcca]

Factory reset for BB will wipe all the info on the phone. 

[Mcca]

Thank you, tried with iPhone and once switched back, does NOT work anymore. Somehow BB remember the setting. 

[will13am]

How about getting a different device and putting the SIM card info it.  Change the call forwarding settings.  Then switch back to the blackberry.

[IWIK]

Or I think you could message the mod team and they would provide it. Type @CS_Agent in the private message recipient box

[IWIK]

The forwarding number for voicemail depends on where you live I believe. Did you change it away from the default? You could always factory reset to get it all back to normal.