@gpixel
They issued the offers to targeted customers, five or six "waves" of offers, each better (more data) than the ones which had already been rejected. And each spawning a dozen active threads in the community.
It created a situation where people who'd accepted the offers were unhappy that they didn't get (and couldn't get) the better offers. Where people who wanted the best offers were uncertain how long they should hold out, take what's on the table now or gamble that PM will (again) throw more chips down. Where people who never received any offers were unhappy that there was no way for them to sign up. And of course PM never revealed exactly what criteria or conditions were involved in their selection process, what qualifies or disqualifies a customer from receiving such offers.
It wasn't helped at all by PM and Koodo evidently not coordinating or communicating things very well. Many complaints because different Koodo reps at different Koodo stores would accept or reject the offers on Koodo criteria (Koodo plans and prices), most didn't think the PM offers (or screenshots and messages of them) were legit.
It wasn't helped at all by PM Self-Serve portals and Mods being completely overwhelmed by the response. Wait times for eager or frustrated customers sometimes queued up for weeks. Very tense for many because each offer had a deadline, billing cycles have deadlines, number ports have deadlines, a whole lot of worries when you only have days to get things done but you must wait weeks to get things going.
It wasn't helped at all by the small print details being quite restrictive. Many customers who accepted the move to Koodo lost all funds, add-ons, and rewards in their accounts. Some even lost their phone numbers because Koodo and PM (and CRTC rules of the time) weren't really working together.
Some of these PM customers ended up with spectacular deals at Koodo. Many did not. Many of those who returned to PM a month or two later had to start all over from scratch. The whole thing was badly conceived, badly implemented, and badly unsuccessful. A costly embarassment PM has not repeated.
Yet they've continued quietly and carefully targeting some customers with migration offers since then, most PM customers aren't aware of this simply because they've never received any of these offers.
https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Another-Koodo-Migration-35-5GB-or-...
