12-08-2020 04:45 PM - edited 01-05-2022 05:41 PM
12-08-2020 05:01 PM
@zebanazari wrote:Thanks,
I will open a ticket.
@zebanazari ok that's good. Please keep an eye on the envelope icon on the top right of the screen for a number to pop up. That should be the moderator's reply. Please come back and let us what happened.
Happy Holidays! 🎄🎄🎄
12-08-2020 04:57 PM
Thanks,
I will open a ticket.
12-08-2020 04:53 PM
@zebanazari wrote:Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?
Are you paying for another account? Do you have a Quebec number? Do you have any rewards?
12-08-2020 04:51 PM
@zebanazari wrote:Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?
Can you post a screenshot of your payment page (with personal info removed) This is an odd amount and doesn't match up to any plans?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-08-2020 04:49 PM - edited 12-08-2020 04:50 PM
@zebanazari wrote:Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?
Did you look at your payment transaction history in self service to see what is going on?
12-08-2020 04:49 PM
@zebanazari wrote:Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?
@zebanazari That is odd. It's 15% tax on a $32 bill. What plan are you on?
12-08-2020 04:49 PM
@zebanazari wrote:Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?
This looks to mean that you lost $4 in rewards or that your account balance had an extra $4 in at at the time of the previous renewal.
12-08-2020 04:48 PM
@zebanazari wrote:Hi,
My plan is $28 monthly and I was supposed to get a bill of $32.20 and instead I was charged $36.79. May I know the reason?
Hi @zebanazari if you got overcharged, contact the moderators to help you fix it.
Two ways to contact the moderators:
It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.