Billing

[CPF]

Billing for ******* was missing on my August Mastercard statement.

[hTideGnow · Accepted solution]

hi @CPF we are just customers like you and we are trying to help.  Honest, you didn't give use enough information like if your service is working or not

if you need professional help from Public Mobile, you need to submit ticket instead of posting here

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

We are just customers like you , please follow the above troubleshooting steps

[CPF]

Please reply to the above problem!

[slusagm]

so, you are getting free service without paying? LoL

If you don't have service now, login My Account and make a manual payment to resume service 

[hTideGnow]

hi @CPF but do you have service now?

login My Account and check account status and Payment history and see if you can find it