Billing

[dibillr]

On July 11 my Visa card was charged my usual monthly fee. On July 12 I received a non payment notice and my service was put on hold. All attempts to communicate have failed. Is there an email address I can use? My only other solution is to port my  number to Chatr?, Lucky? and have Visa reverse the charge for failure to provide service.

[BKNS27]

@dibillr 

Is the registered CC on your account expired? 
You don’t need to port out. Just call 611 or 1-855-4PUBLIC on the status of your account.

Private message or type in Submit a Ticket on the Chat bubble for an agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If You reverse the CC charges, PM will put you on notice to make all future payments with vouchers…hassle to make payments with vouchers.

[Handy1]

@dibillr  Have you tried rebooting the phone ? To port out of public mobile the account needed to be active . So if you bet your services up and running again no real reason to port at that point . Are you able to log into your account and see if the funds are sitting in available funds . If still no luck contact support to investigate . .

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437