Billing error

[bottles]

I tried to activate a public mobile account back in April but it would not work. It was never activated however I have been charged every month since. I am requesting a refund of a month charge of 23.86 for April May June July and August of 2026. It’s unbelievable that there is no way to call somebody on this!!!

[Sansan]

Even the credit card company's fine print indicates that one must let them know if there is a discrepancy with any charges within 60 days of receiving the monthly statement. 

If not, they presume that all is good hence giving up the right to dispute any charges.

[Up2NoGood]

Unfortunately that would fall on you to have reached out to PM at the time to let them know that you had problems getting activated and then they either could have helped you get activated, or told you how to unsubscribe so that there was no reoccurring charges. That would be the same with any other carrier that unless you informed them of issues they will assume everything is good and you will be billed monthly accordingly.

You can however turn off your subscription now by logging in to Public Mobile's website > click on payments > Manage Subscription > Toggle off Subscribed.

I realize that may not be what you would like to hear, but that is how you would proceed in unsubscribing. 

[hTideGnow]

hi @bottles 

first, Public Mobile has a no refund policy, so, you won't be able to get the money back for the last couple months.  You can, however, try to login and disable Subscribed and stop the Automatic payment , or you can work with PM support agent to get complete the activation

To try to login, click Didn't Receive code or Resend code and choose Send email.  If you can login, then go to Payment, Manage Subscription and disable subscribed to stop autopay

if you cannot get the code to login, or you want to work with PM agent to complete the activatoin, ,  please use this link to submit a ticket using the same Community login credentials you are using now:    https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

[slusagm]

yes, since you didn't sort that out, the autopay was working, and working correct.

You will need Public Mobile to help.   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )