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Billing cycle

noftlestephanie
Great Neighbour / Super Voisin

My bill isn't showing my current billing cycle it is showing Oct 14th to Dec 14th and now it's saying I have my data used for this month...

2 REPLIES 2

Meow
Mayor / Maire

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Check your usage history for exact data/minutes used.

softech
Oracle
Oracle

@noftlestephanie  Could be just a browser cache issue. 

 

Please try using incognito mode to login to My Account once more and check if the billing cycle and data usage is showing correctly that way

 

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