10-07-2020 08:39 PM - edited 01-05-2022 05:12 PM
Hello,
I have been billed at least 2 additional times while having signup issues... the payment went in each time I unsuccessfully tried to sign up. 3 times... on 2 different credit cards.
I thought my CC was the issue.
The signup issue got resolved ... by I have been overcharged (it shows Koodo as well on my CC?)...
Can anyone see the charges and fix that please? What do you need from me?
thanks,
Sylvain
Solved! Go to Solution.
10-08-2020 12:05 AM
@scardinal3 if those charges are not holding charges then that is pretty messed up. Hopefully you get your issue resolved by the moderator team.
10-07-2020 11:40 PM - edited 10-07-2020 11:42 PM
@Anonymous wrote:
@cellphoneuser1 wrote:
@scardinal3 wrote:HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.
thanks
both working here
We don't know if JoyLuck fixed it. They worked for me too.
No, I did not change that link. I have noticed that on a desktop computer I have, when using chrome in incognito a warning page comes up and you have to choose ignore to get to the chatbot page. I am not sure why that happens and whether it is related to anti virus software I have installed. When using my iPad with chrome/safari, I have no issues at all with that link. That link was copied straight from PM.
10-07-2020 09:37 PM
@cellphoneuser1 I stopped using that link because of that white page. I also thought the link was faulty. lol thanks for letting me know. I use chrome.
10-07-2020 09:30 PM
@RosieR wrote:
@scardinal3 wrote:HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.
thanks
Hi @scardinal3 the first link which takes you to Public Mobile chatbot SIMon is correct but it takes you first to this page.....
all you have to do is click "Ignore". Cheers!
That's something to do with the web brower and security settings. Mine doesn't do that. It thinks that the .ada.support is a trick.
10-07-2020 09:21 PM - edited 10-07-2020 09:23 PM
@scardinal3 wrote:HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.
thanks
Hi @scardinal3 the first link which takes you to Public Mobile chatbot SIMon is correct but it takes you first to this page.....
all you have to do is click "Ignore". Cheers!
10-07-2020 09:18 PM
Hello,
Process didn't go that far... during sign up... one of the first item to proceed with (I presume...having a SW background myself) is the payment...if it fails... nothing goes further... in my case... the process failed BUT it wasn't because of payment issue... Payment request went in BUT the PORT OVER request for the number prevented it from completed and the whole process failed.
With my experience, I can flag that as an unknown bug. One of those use cases that get never tested. Well, it happened to me ;).
thanks,
10-07-2020 08:51 PM
@cellphoneuser1 wrote:
@scardinal3 wrote:HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.
thanks
both working here
We don't know if JoyLuck fixed it. They worked for me too.
10-07-2020 08:50 PM
@scardinal3 wrote:HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.
thanks
both working here
10-07-2020 08:49 PM
PM server with not activate your SIM card again after it was activated during the first activation attempt. You can wait for a few days to determine whether one of the pending charging is dropped or not before creating a support ticket.
But you can create a ticket now, if you want, to find out from moderator the amount charged.
10-07-2020 08:46 PM
HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.
thanks
10-07-2020 08:44 PM
No!... I think because the payment went in because of a system flaw during sign up PRIOR to account creation...
10-07-2020 08:41 PM
Are the excess payments showing in your Available Funds?
10-07-2020 08:41 PM - edited 10-07-2020 08:42 PM
If your extra charges are from PM contact the moderators. You will have to contact Koodo about their charges.
Contact the Moderator Team (Public Mobile representative) for assistance: