Hi,
With so many new members coming online, i thought a very brief set of troubleshooting steps would be helpful.
If you are experiencing issues with your newly activated PM service, try the following steps:
1) Make sure your phone is unlocked. if it is, proceed...
2) Log into your account on the web and verify that your account is active. If it is, proceed...
3) Power off phone, remove SIM card, replace after 1 minute, power on phone.
4) Check if you can make calls/use data. If you cannot, proceed...
5) If you cannot use data, follow these instructions
a) Thanks, @jamestneutron and @sonician for thinking to include this step!
6) If you cannot call, but can use data, your issue may be a failed attempt to port over your old number
7) If it still does not work, contact a moderator.
@Luddite posted this very informative How-To, describing what information will need to give a moderator if you encounter any issues. Be sure to specify exactly what issue you have when you send the moderators a private message.
Hope this helps,
Neil
