Balance Doesn't Add Up

[Ed404]

I have earned the following rewards

• $20 Referral Credit
• $15 (Free 30 days)
• $10 Referral credit
• $2 AutoPay
• Total $47

I also earned a community reward for $5. Why isn't my balanced $52? How come the community reward isn't appearing in transaction history? Do rewards appear on renewal?

Thanks

[Ed404]

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@ShawnC13 wrote:

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Community rewards won't show in your available funds.  It just stays in your rewards section until your renewal date that is when they get transferred to available funds.

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That's exactly what I wanted to know thanks.

[computergeek541]

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@Ed404 wrote:

I have earned the following rewards

• $20 Referral Credit
• $15 (Free 30 days)
• $10 Referral credit
• $2 AutoPay
• Total $47

I also earned a community reward for $5. Why isn't my balanced $52? How come the community reward isn't appearing in transaction history? Do rewards appear on renewal?

Thanks

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The Community reward will not be usable until your next renewal. On a side note, the balance displayed in the payment history are often shown incorrect order, meaning that the balance listed in the top line is not always the current balance.

[ShawnC13 · Accepted solution]

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@Ed404 wrote:

I have earned the following rewards

• $20 Referral Credit
• $15 (Free 30 days)
• $10 Referral credit
• $2 AutoPay
• Total $47

I also earned a community reward for $5. Why isn't my balanced $52? How come the community reward isn't appearing in transaction history? Do rewards appear on renewal?

Thanks

---

Community rewards won't show in your available funds.  It just stays in your rewards section until your renewal date that is when they get transferred to available funds.

[wetcoaster]

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Taxes-not-added-in-payment-hi...