Bad service, must be sim issue

[jordanmadgett]

I keep having calls dropped and low signal in downtown Toronto mainly where I live but also everywhere else

[Timer]

@computergeek541 

i mean about the speed for to put the network for 3G or 4G.

[softech]

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@jordanmadgett wrote:

softech, it is an Iphone 13 pro!

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@jordanmadgett   won't be a phone issue then

any chance you can try your PM sim card in another phone to test ?

[computergeek541]

@Timer 

The plan's data speed is unrelated to issues with phone calls.

[will13am]

@jordanmadgett , problem is definitely not with the SIM card.  Can you compare notes with other Telus/Koodo/Bell/Virgin/Lucky customers in your area?  All these brands run off the same towers.

[esjliv]

Are you a new or existing customer @jordanmadgett .

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@jordanmadgett 

turn off device take out SIM card and reinsert back on.

and if still have same issue then reset network and what your plan speed is?

[jordanmadgett]

softech, it is an Iphone 13 pro!

[softech]

@jordanmadgett what brand and model is your phone?? PM uses 3G for voice service only, it could be a device compatibility issue if you experience the same problem everywhere