So just another post complaining about Walmart’s terrible service. A few weeks ago I made the decision to switch to Public Mobile, partially motivated by $25 refer a friend deal. I had heard some of the issues with buying SIM cards from Walmart, but thought I would give it a try because of the postal strike.
So I asked the person at the cell phone counter for a public mobile SIM card, he initially tried to talk me out of Public Mobile, trying to convince me to go with another brand with similarly priced plans, and told me that I would wouldn’t like the service at all because there was no helpline I could call, only the online chat board. All in all this interaction was super patronizing, I came into the store already knowing what I wanted and he kept trying to talk me out of it and saying it was a bad decision.
When I tell him that I want to go with Public Mobile because of the deal, he says he will activate it in store but is not able to sell the SIM card. I tell him that I need to sign up online to get the deal, and anyways I don’t have all of my information on me so I can’t sign up on the spot, he tells me their system is the same as the online website so I’d get the same reward (does anyone know if this is true, based on the way the deal was worded it looks like it has to be done strictly online, and this guy was intentionally lying to me, but I'm not sure), and that I should just go into my contacts or message my friend to get their cell number, very pushy.
Anyways, I just told him I had to confirm my friend’s number and left the store to order the SIM card online instead.
