Avoid to loose my number

[jenn06]

Hi there,

i am going to be out of the country for 5 months and I do not want to loose my number... is there anyway around it?? thank you

[jenn06]

Oh wahou!!!! I had no idea we can do it!!!! THANK YOU!!!!!!

[softech · Accepted solution]

@jenn06 

if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

[jenn06]

Thank you so much! My other issue is that I cannot access my account overseas because of the code sent by text that I will never receive... do you know what I can do about it?

[softech]

@jenn06 

This is what you need to do to keep alive the account:

PM only allows the account to be suspended for 90 days or your account will be permanently closed, and you will loss the number.

So, your option is temporarily suspending the account and reactivate for 30 days before the 90 days deadline.

Here is what you can do:

1.  Optional step, you might want to change the plan to a cheaper one to cut down the cost.
   While this step might save you money, but please be aware that you might not be able to get back your current plan if that plan is no longer available when you are back.  If you are worried, or your current plan is already not available, skip this plan change step but you can still follow this pause subscription steps with higher cost
2.  If your Available funds = $0,  couple days before you want to stop the service, disable "Subscribed" from Payment page (Payment page, Managed Subscription, toggle off the "Subscribed" there 
   If you have some Available Funds, then mark your service as Lost-Stolen on the day you want to stop the service (Profile page, Report Lost/Stolen Phone)
3.  On the next renewal date, since pre-authorized payment is disabled, it won't be renewed.   
         Make note of that day 1 of the suspension date
4. !!!!VERY IMPORTANT!!!   Come back at around 85th days after the first date of the suspension to make a manual payment to renew the account for 30 days.  You can simply click "Pay Now and Resume Services" button and follow the step to make a manual payment.
   If you have changed the plan on Step 1, it will just cost you the lower amount for that 30-days cycle. 
   After you make the payment, make sure you see clearly that the account status is changed to ACTIVE.  If not, you will either have to open ticket with PM support or come and seek help here in the Community.
   (Don't wait till the 89th or 90th days as My Account could be down for maintenance or payment could be an issue, you want to give yourself enough time to sort it out)
5.  If your Available funds = $0 and Subscribed still disabled, make note of that date, again, the account will be active for 30 days only and will be suspended again after the 30 days.  Make note of the date it got suspended again.
   If you have Available Funds, you have to come back on the 29th or 30th days and mark the account Lost/Stolen again
6.  As the Autopay toggle "Subscribed" is already toggled off, it won't renew after that-30 days cycle.
   
   I hope you will be back by then. You just need to change the plan back to the one you want and then reactivate and remember to enable Autopay again (toggle on "Subscribed")
   If you still not back to Canada by the end of that 90 days, then come back NO LATER than 85th date and repeat from step 4 again.

[funpig1]

@jenn06 

LOL. I just posted a suggestion for you in your other thread. 

If I were you, I would suspend your service. However, if you suspend it for more than 90 days, you will permanently lose your number. Therefore, I would reactivate the number for the third month and then suspend it again for two more months, and reactivate it after you return. That way, you will save on paying 4 months of service. Good luck.