Autopay failed, account deactivated, can't seem to fix it.

[zaloopa]

So, I set up my phone at a London drugs nearby with a store rep. He set me up on autopay and put in a credit card. This month the plan deactivated because there was "not enough funds in the account" but when I go to reactivate and make a payment  (even though it was set to autopay) It will not take my payment and gives me the message "Your account has already enough balance." My plan is still deactivated and phone will not make calls. How do I fix this??

[gpixel]

@zaloopa try manually topping up your account by choosing the desired amount instead of the "amount due".

• log in to your self serve
• click on make a payment
• scroll down to payment type and click on "select an amount"
• choose "other(enter desired amount)
• top up your account to your plan cost.
• then try clicking the reactivate button

 

 

[gblackma]

Do as @darlicious suggested.  Here are some visual aids.

[mimmo]

@zaloopa   this thread might give you more Insights on solving your issue .

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[darlicious]

@zaloopa 

Go into your account. Report your phone lost/stolen. Log out. Wait 5 min. Log in. Report found. Reactivate if necessary. Log out . Reboot phone. You should have service.

Edit: Unless your balance is less than the amount owed then add funds thru 611 first then try the above method.

[JoyLuck]

@zaloopa 

Can you try calling 611 to make a payment?