Auto pay

[rsmoen]

Have auto pay. Billed on the 7th but auto pays on the 8th. Account suspended for a day every month. How to fix?

[NDesai]

@rsmoen wrote

Yes she got the freebie text

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Likely she blocked incoming texts from 611. Gift texts were sent from a new short code 4911. 

[rsmoen]

Yes she got the freebie text

[t_p]

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@rsmoen wrote:

Have auto pay. Billed on the 7th but auto pays on the 8th. Account suspended for a day every month. How to fix?

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@rsmoen 

Is this message you're talking about?

If so, that message always appears around 6-7pm (on the 7th in your case) BEFORE the plan actually expires (at midnight). And will disappear only the next day (the 8th) after the payment is taken from your credit card (around 8-9am, sometime even later).

So, it's not really a "Suspension" if your service is not cut. Just one of the quirks you'll have to get used to at PM, unfortunately. 🙄

[hTideGnow]

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@rsmoen wrote:

Every month I get multiple texts from Public on remind to pay, did you pay, thx for pay, etc. Pain in the ass. Wife has same plan and doesn't get them.

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HI @rsmoen Surprise that your wife didn't get the text.  Maybe she blocked the PM text?  Did you wife get the PM text about the Christmas freebies then?

[rsmoen]

Every month I get multiple texts from Public on remind to pay, did you pay, thx for pay, etc. Pain in the ass. Wife has same plan and doesn't get them.

[hairbag1]

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@rsmoen wrote:

Have auto pay. Billed on the 7th but auto pays on the 8th. Account suspended for a day every month. How to fix?

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First off, your PM account is only 30 days in duration.

Secondly, if your phone features are working during that notification of Suspend...ignore the message. It's your regular plan is going through the renewal process and looks ominous, but will be ok in the morning.  😷

[hTideGnow]

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@rsmoen wrote:

Account suspended for a day every month. 

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Just want to confirm, you are aware that PM is on a 30 days cycle and not monthly?

when was Autopay enabled?  Was it enabled couple months and always failed?  If that is the case, I suggest to try to enter a different card, then try to manual pay one day or two ahead of the payment due date and then finally let the Autopay try on the 3rd month after

Autopay might fail sometimes, but it it can pay  manually with the credit card on the system once, usually it is good after

[fujiyama]

@rsmoen : Does your phone work on the 7th and the 8th, with no noticeable break in service? If yes, then don't worry about the “suspended” status in Self Serve. The system is setup to cycle between Active and Suspended at every renewal for everyone. Best to not check self serve on your renewal day, less stressful that way lol.

[BKNS27]

@rsmoen 

This is the standard message everyone gets within a day of your payments including AutoPay.

[Anonymous]

@rsmoen 

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment 

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.