08-26-2023 03:31 PM
I've had a card registered for auto pay and it didn't process. I've removed it and replaced it with a visa debit that is slightly in the overdraft ..it won't process either. I've never encountered this issue before..?
08-26-2023 03:39 PM - edited 08-26-2023 03:42 PM
Hello @Sledheader1 , In the event you need more information about Payment Methods/Managing Payment Methods:
https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card
If you are still having trouble, you can reach a Customer Service agent through private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
-or-
Preferred method is to submit a Ticket here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html . Type "Ticket" in SIMon (chatbot) and follow prompts to create and submit a ticket.
Hope this helps.
08-26-2023 03:32 PM - edited 08-26-2023 03:36 PM
@Sledheader1 You may need to wait a full hour and try again incognito or private mode . Or try from the new PM app instead
you can also go get payment vouchers from 7-11 shell gas station Canadian tire and load them *611 to resume service and worry about updating credit card info afterwards or ask support to help. You do it
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437